What else can Liberty Bank of Utah get Wrong?

A week after closing we got a letter from Countrywide Bank saying they were happy to service our new loan. This was not a surprise as it said in our closing documents that Liberty Bank had every intention of selling our loan to them. We almost wrote out the check and sent in an early payment to get our payments to fall better in line with our paychecks.

For some reason we didn’t and it is a good thing because two days later Liberty Bank writes and said we need you to sign some extra documents. Weren’t we happy because it seemed like they were trying to change the terms of our loan through the mail. They had a problem with margins of our loan and wanted us to sign some documents to fix it for them. After seeing how much they got wrong with our closing we were not about to sign anything without a lawyer.

We called them up and they swore up and down the changes had to be made and that they didn’t know if they were going to be servicing our loan or if Countrywide would be. They said that was beside the fact and that we need to sign the new documents and send them back so they could finish our loan. We asked what was different and all they would say is that there were just minor changes. They couldn’t point them out so we felt good enough to sign these new loan documents without some legal advice.

Calling them again about the documents after talking with a relative in the mortgage business they were even more rude to us. Their account manager was very unhelpful. He said there was nothing he could do we would just have to sign it and accept the changes they needed to make on our loan. We didn’t know what that meant but it didn’t help us want to sign it.

I said I wanted to talk to his boss and get this straightened out. He said I needed to come in to talk with Kendal Phillips, the President of Liberty Bank of Utah, and we would need an appointment. I said that would be great. I would love to talk to him and tell him how much trouble we had at closing too. Maybe a little feedback from a customer would be a good thing for helping the next person’s experience go smoother. An appointment was set but we didn’t have a clue what we were going to find out was going on at Liberty Bank.

If you have had trouble like this with Liberty Bank or any other bank leave us a comment or send me an email about it at nightmare@libertybankstory.com.