Liberty Bank and Kendall Phillips

Few people in my option have anything news worthy to say about them that would make the evening news. I don’t think that Kendall Phillips with Liberty Bank of Utah is any different but he holds the ability to make a person wonder if a personality of his type should be running a bank. I have always thought that customer service was dead but his actions say to me that customer service will not be coming back to life in the near future at Liberty Bank.

Let me give an example. My wife and I had mortgage with Liberty Bank of Utah from 2006-2007. It was a very long time to hold a mortgage with them. We wanted to refinance the first month we were with them because they had messed up so many numbers and addresses and key terms (Fix interest rate, balance of loan — Nothing really big as you can see) of our loan. We had gone to closing so many times that we were almost going to have to start keeping the mileage and submit a bill to them for their stupidity in losing documents with our personal sensitive banking information so they would ask us to come in and sign again. The title company was very annoyed with them as well at this time. They would say to us “Who are these guys”. That should have be a big clue to get out while you can.

After closing was finally over we decided to go into talk to Kendall Phillips, the bank president at the time because of all the problems Liberty Bank had with closing. We were expecting him to be understanding of our troubles. We wanted an apology for having to go through all this ridiculousness but we got was very very different. To this day we don’t really know what Kendall Phillips was really saying but you can be the judge if we overreacted.

…Continued soon with Part 2